Once again Lexus has been voted as Britain’s top ranked manufacturer in the annual WhatCar? JD Power Customer satisfaction survey.
Winning this accolade sees the Japanese manufacturer regaining its top-ranking position for the 12th time in a row, which is a previously unheard record for the survey.
Lexus climbed the ladder to success thanks to the high opinions of owners of its CT and RX full hybrid vehicles.
The feedback drivers gave on their cars complimented Lexus on its models’ running costs and the service they receive.
With such a positive opinion from car buyers, Lexus went on to garner an 80.8 per cent score, which was far above the average for other manufacturers.
Lexus’ score is even more impressive considering that the study for this year attracted more than 15,000 submissions from owners of 109 different vehicles.
It was the CT 200h that was particularly dominant in the survey, as it seems to have made an immediate impact with car owners. The results of the survey show that it ranked seventh overall and came second in the survey’s category for best small family cars.
Not to be left in the dark, the RX was the highest-ranked large SUV this year, for the second year running.
Summarising the manufacturer’s success, Lexus Director, Richard Balshaw, said: “This excellent result is a tribute to the effort invested by everyone in Lexus, from the factory to our UK showrooms and workshops, to ensure we deliver the best quality to our customers in every aspect of the ownership experience.”
He continued to talk of his gratitude on behalf of Lexus, to their established customers and also the increasing network of newcomers to their brand.
With the introduction of the exciting new Lexus NX range, it seems that the manufacturer might be well on its way to another customer satisfied year.