Lexus has been ranked the number one car manufacturer in Britain again, this time in the 2014 Which? Car Survey – the nation’s biggest survey of car reliability.
After receiving feedback on more than 58,000 cars, the Which? Car survey placed Lexus at the top spot, with an average brand score of 88 per cent – 10 points higher than the test average.
Furthermore, the company received a maximum five star rating for reliability, along with an 87 per cent customer score and two Which? ‘Best Buy’ recommendations to seal the result.
Lexus’ success in the survey follows its 12th top manufacturer ranking in the What Car? JD Power customer satisfaction survey.
Commenting on the results, Which? Car Guide said: “If you want a luxury car, you might not have to opt for something German. Lexus drivers sing the praises of this brand – and they get fault-free motoring.”
Richard Balshaw, Lexus Director, added: “With such impressive scope and in-depth research, the Which? Car Survey is a commanding snapshot of what Britain’s car customers really think. This makes Lexus’s success particularly rewarding.
“We are proud to offer our customers cars that are not only exceptionally reliable, comfortable and luxurious, but which also deliver exciting innovation in styling and advanced technologies.
“And with hybrid at the heart of our entire model line-up, we continue to offer unmatched opportunities for driving refinement and performance that is both environmentally superior and cost-efficient, supported by the best customer service in the industry.”
In the survey, the Lexus RX 450h was highlighted as the “standout performer” in the range, receiving a recommendation as a 4x4 ‘Best Buy’.
In addition, the Lexus LS gained the best buy seal of approval in the luxury car segment, while the previous generation Lexus GS was recommended by motorists among the older models.