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Resolving Customer Complaints

Our Core Purpose is to create an incredible customer experience for the best car brands in the world, driven by our Customer 1st strategy. We are committed to putting the customer first every time, every day, everywhere. If you feel we have fallen short in our customer service delivery then we recommend you contact the General Manager of the Retail Centre concerned in order that we can endeavour to put the situation right for you.

On the few occasions where we are unable to resolve the issue between us, we may agree to submit to an Alternative Dispute Resolution procedure operated by National Conciliation Service. Further details can be obtained from their website www.nationalconciliationservice.co.uk
If the issue involves financial services and we have provided our final response you may refer to the Financial Ombudsman Service. You can visit their website at www.financial-ombudsman.org.uk


If you'd prefer to deal with the Centre directly, choose the appropriate Inchcape Lexus Centre below:


LEXUS DERBY


contact: Nick Dughan
tel: 01332 646 400
email: nick.dughan@ir.inchcape.co.uk

LEXUS GUILDFORD


contact: Tony Gatt
tel: 0148 339 0003
email: tony.gatt@ir.inchcape.co.uk

LEXUS NOTTINGHAM


contact: Tom Pollard
tel: 01157 591 909
email: tom.pollard@inchcape.co.uk

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